ANSWERS TO frequently asked questions


What are the benefits of registering a business address at rather than at another type of office?

  • It is fast, you set it up within 24 hours.
  • You save money, no need to rent office space.
  • You gain a professional and lasting image for your company, with a large range of prestigious addresses.
  • You get immediate access to meeting rooms.

How can I transfer my registered office to a new business address?

The easiest way is to contact which offers all new customers free transfer assistance!

What paperwork is required to order a registered business address?

The list of required documents will depend on the legal structure of your business, but in most cases a copy of an ID and a proof of residence (no more than 3 months old) will suffice.

How can I check that a business address service is officially approved?

It is easy! You can request a copy of the approval granted by the French authorities (“Prefecture de Police”). Please note that business address services are regulated. The authorisation number for is DOM2010198 and is among the first granted in Paris

What is the minimum duration when signing a contract with only offers packages without a minimum duration. However, official regulations impose a minimum of 2 months of termination notice for organisations and 3 months for personal customers. You can terminate your contract whenever you want, it is free of charge and we will refund deposit.

Who typically use a registered business address from

A business address is useful for many different types of customers, for example companies, sole traders (“auto-entrepreneurs”), international companies with offices in France and non-profit organisations.

How often is mail forwarded and what is the maximum number of shipments per month?

You choose whatever frequency you want. Forwarding will be done within a maximum of 72 hours and the average is 24 to 48 hours. The number of letters and parcels forwarded is not limited by the contract.

Will I receive an invoice for your services?

Yes, you will receive a quarterly invoice by e-mail of your upcoming quarterly fees for the business address and any services used during the previous quarter (e.g. meeting rooms).

How do I contact Customer Service?

The best way to contact our customer service is using My Account. This page allows you to:

  • complete your subscription.
  • ask for documents (contracts, invoices).
  • update your bank details (IBAN, SWIFT).
  • change your mail handling preferences: forwarding address, frequency of shipments and subscribe to the scan & email service etc.
  • send any questions to our customer support.

Can I pay by another option than direct debit?

Not the moment. If you have any questions about this topic, please contact us.

Contact Us

27, place de la Madeleine
75008 PARIS

01 84 17 23 56

Mon – Fri: 09:00 – 19:00
Saturday: 09:00 – 12:30